Jess Colley exemplifies the ideal characteristics of a Community Connector. Jess is friendly, knowledgeable and assists families in accessing a range of programs and services.

At the heart of Jess’ strengths is exactly that – her heart. She is passionate and caring, and balances that well with her skills to effectively connect families with the professionals and resources they need. She has the ability to build trusting relationships with not only the families, but her colleagues and partners, and as such, is looked to as a leader in the community.

The Community Connector is the first face that a family sees when they enter a Family Centre. They are the trusted person that can provide initial answers and make connections and warm referrals when necessary. Community Connectors are essential to the functioning of the Family-Centred Service System and Jess represents the values of an ideal connector.